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Systems & Settings => Rolemaster => Rolemaster Software => Topic started by: tbigness on January 15, 2019, 05:12:09 PM

Title: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 15, 2019, 05:12:09 PM

Getting a time out error in firefox and chrome for launching ERA RMFRP keeps timing out and will not connect. Have a new computer and trying to download directly from the RPG Website. Have not added anything yet due to Server is not connecting.

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 15, 2019, 05:21:47 PM

I also sent to the support email

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: Voriig Kye on January 17, 2019, 06:00:43 AM

Got the mail. Not sure if you want to troubleshoot via forum or mail.
The error log you attached indicates that ERA was started with "ERA-Server.exe" instead of "ERA-RMFRP".
Which Windows version are you using? Any differences with the old computer? Could you try the same installation on another one?

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 17, 2019, 04:17:39 PM

This is my laptop with Windows 10. My old computer was windows 7. I tried to restart the server in both ways but still go the error. Tried in Chrome, Firefox and edge

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 17, 2019, 04:21:17 PM

I tried to redownload the server app again but got the same time out error

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 17, 2019, 04:22:36 PM

Got this on Edge
Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: http://10.0.0.28:7777
Search for "http://10.0.0.28:7777" on Bing
Refresh the page
Details
This website could not be found.
Error Code: INET_E_RESOURCE_NOT_FOUND

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: Voriig Kye on January 18, 2019, 01:42:51 PM

The message in the error log you sent by mail indicates that the server can't start, so changing browsers would always give the same error.
Since it's a fresh installation, it might have something to do with the computer itself, so let's do a couple of tries:

Delete the error log, then start ERA-RMFRP.exe, then look for the error log and save it (rename it to something like "while trying RMFRP")
Delete the error log again, then start using ERA-Server.exe. Again save and rename the log generated
Do the same 2 steps but in another computer
If at all possible, do the same on your new computer, but using a previous version of ERA

Please send over all the different log files via mail, so that I can see if there's any hint about the reason for the issue.

Also... the tests should be done by installing to a directory as simple as possible (something like C:\ERA) so that we can rule out issues with Windows user folders.

Thanks for your patience, we'll do our best to get it working.

Title: Re: My ERA cannot connect to the server http://10.0.0.28:7777/ERA
Post by: tbigness on January 18, 2019, 11:50:31 PM

Found that it was a Firewall issue from wireless settings on Avast anti-Virus program. Had it on public setting protection. Once I went to private connection or turning off the firewall I was able to get right in. Thanks for the help. And now we know what that error meant.