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Systems & Settings => Rolemaster => Rolemaster Software => Topic started by: Ginger McMurray on January 13, 2020, 08:33:35 AM

Title: ERA - Please select an image file
Post by: Ginger McMurray on January 13, 2020, 08:33:35 AM

I was getting the above error when I try to launch ERA. I was able to fix it by reinstalling, but am wondering what could have caused it. I'd like to avoid it in the future. :)

Title: Re: ERA - Please select an image file
Post by: Majyk on January 13, 2020, 02:37:21 PM

Haven’t heard of that one but sounds like something was overwritten or lost for a race/profession pic?

Did it occur on startup of the base program or when opening a previous character/NPC build?

Await better experts, though. 

Title: Re: ERA - Please select an image file
Post by: Ginger McMurray on January 13, 2020, 02:51:43 PM

Startup. AFAIK nothing changed.

Title: Re: ERA - Please select an image file
Post by: Voriig Kye on January 13, 2020, 08:23:20 PM

Since we can't see the attachment before a moderator approves it, you can speed up the troubleshooting by sending the files to the support account: era-support.voriigkye@recursor.net.

Most likely there is useful information in the file ERA/Server/ERA-Support.log, so make sure to include it as well.

Title: Re: ERA - Please select an image file
Post by: Ginger McMurray on January 13, 2020, 08:55:13 PM

There's no attachment. The error is "Please select an image file."

Title: Re: ERA - Please select an image file
Post by: Voriig Kye on January 15, 2020, 08:20:08 AM

Did the message appear in the browser, in the ERA server box, or was it an operating system dialog?
What operating system are you using?

Title: Re: ERA - Please select an image file
Post by: Ginger McMurray on January 15, 2020, 11:38:49 AM

ERA box and Windows 10.

Title: Re: ERA - Please select an image file
Post by: Voriig Kye on January 16, 2020, 05:19:45 AM

I tried several scenarios and none give that message.
In case it happens again let us know, maybe more occurrences help us determine the cause.

Thanks for reporting it, and enjoy ERA!

Title: Re: ERA - Please select an image file
Post by: Ginger McMurray on January 16, 2020, 09:54:18 AM

I've used it to create a ton of pregens. I'm looking forward to having it available in a session. :)

Title: Re: ERA - Please select an image file
Post by: Ginger McMurray on January 17, 2020, 12:36:31 PM

Quote from: Voriig Kye on January 16, 2020, 05:19:45 AM

I tried several scenarios and none give that message.
In case it happens again let us know, maybe more occurrences help us determine the cause.

Thanks for reporting it, and enjoy ERA!

Is there any logging done? If so, I'll remember to capture them should this ever happen again.

Title: Re: ERA - Please select an image file
Post by: Voriig Kye on January 17, 2020, 08:25:34 PM

Most error messages in the ERA server box and while using the application in a browser will be logged into the ERA/Server/ERA-Support.log file.
It is always a good idea to check that file and send it when asking for help with an issue to the support mail account.