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Topic:
Unable to install purchased book files
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Topic: Unable to install purchased book files (Read 1809 times)
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smrivera3
Apprentice
Posts: 5
OIC Points +0/-0
Unable to install purchased book files
«
on:
August 26, 2016, 02:47:30 PM »
I'm running Windows 10 and every time I try and install a book file, it errors and tells me that it can't find EOCD position
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smrivera3
Apprentice
Posts: 5
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #1 on:
August 26, 2016, 03:25:56 PM »
I'm having issues with the ERA. I forgot to specify which program I was having trouble with.
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smrivera3
Apprentice
Posts: 5
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #2 on:
August 26, 2016, 05:09:52 PM »
I got it figured out why it wasn't working. I had to leave the files zipped.
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Voriig Kye
Wise Elder
Posts: 819
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #3 on:
August 26, 2016, 05:21:42 PM »
Ok, I'm glad it worked out.
Just in case, there is a tutorial video showing the installation.
At this point
you can see how to install the purchased book files.
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smrivera3
Apprentice
Posts: 5
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #4 on:
August 29, 2016, 08:37:34 PM »
It was hard to tell if I was supposed to zip or unzip the files. I figured it out that I was supposed to leave them unzipped
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jherren
Apprentice
Posts: 9
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #5 on:
September 09, 2016, 06:36:19 PM »
I am also unable to install the ERA_for_Rolemaster_RMC_Combat_Companion_(9848750).zip book, I get the following error...
PrimitiveFailed: primitive #deleteDirectory: in FilePluginPrims failed).
Please help otherwise I spent ten bucks for nothing
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Voriig Kye
Wise Elder
Posts: 819
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #6 on:
September 09, 2016, 10:17:34 PM »
I'll ask some questions so that you can help us guide a possible solution:
Does this error appear as soon as you try to install the file?
Does this error remain after closing and restarting the server?
Does the message appear on the browser or in the small ERA Server window?
Did you install other book files without any other issues?
There should be a file named "ERA-Support.log" in the Server directory of the application.
It would be great if you could send it via PM so that I could check and see if there is any additional information.
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jherren
Apprentice
Posts: 9
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #7 on:
September 10, 2016, 02:19:29 PM »
Yes as soon as I install it
No it disappears fairly quickly, it was hard to get a screen shot!
It appears in the small Window
Yes I have installed 5 other book files with no issues
I have attached the Log you wanted.
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jherren
Apprentice
Posts: 9
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #8 on:
September 10, 2016, 06:49:30 PM »
Here is a better snapshot of the error, I have attached it.
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Voriig Kye
Wise Elder
Posts: 819
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #9 on:
September 11, 2016, 09:10:15 AM »
As soon as a moderator approves the files so that it appears on the thread, I will download and check it.
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jherren
Apprentice
Posts: 9
OIC Points +0/-0
Re: Unable to install purchased book files
«
Reply #10 on:
September 11, 2016, 12:40:27 PM »
Thanks
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Topic:
Unable to install purchased book files